Software-as-a-Service Subscription Terms

These Terms & Conditions (the “Terms”) govern your access to and use of the Curcle field-service management platform, comprising the Curcle web application and the Curcle mobile app (together, the “Service”), provided by Curcle Ltd (company number 17260381), a company registered in England & Wales and a wholly-owned subsidiary of Herridge Ventures (“Curcle”, “we”, “us”, “our”). By creating an account, subscribing to a plan, or otherwise using the Service, the organisation entering into these Terms (the “Customer”, “you”) agrees to be bound by them.

1. Definitions

• “Authorised Users” means the Customer’s staff, approved sub-contractors and customer-portal users permitted by the Customer to access the Service under the Customer’s account.
• “Customer Data” means all data, content and records submitted to or generated within the Service by or on behalf of the Customer or its Authorised Users.
• “Subscription” means the paid plan selected by the Customer, including any per-seat allowances.
• “Fees” means the subscription and usage charges payable for the Service.

2. The Service

We grant the Customer a non-exclusive, non-transferable right to access and use the Service during the subscription term, solely for the Customer’s internal business purposes and in accordance with these Terms. We may improve, update or modify the Service from time to time, provided that we do not materially reduce its core functionality during a paid term.

3. Nature of the Service & compliance workflows

Curcle is a workflow, evidence and record-keeping platform for field-service and compliance operations. It helps the Customer schedule and manage jobs, assets, sites, documents, certificates, reminders and compliance workflows, and to organise and store the evidence its own people produce.

Curcle does not provide legal, regulatory, engineering, electrical, fire-safety, gas, emergency-lighting, financial, accounting or tax advice. Nothing produced by or within the Service constitutes professional advice, inspection or certification by Curcle. The Customer remains solely responsible for identifying the legal and regulatory obligations that apply to it and for meeting them.

4. Certificates, reports & records

Certificates, reports, service sheets, inspection records, remedial recommendations and similar outputs are generated from information entered or supplied by the Customer and its Authorised Users. Curcle does not independently inspect, test, certify, approve or validate any physical works, installations, equipment or premises.

The Customer and its competent persons and engineers are responsible for reviewing and confirming the accuracy and completeness of any record before it is issued, relied upon, or provided to a third party. Producing or issuing a record through the Service does not transfer to Curcle any responsibility for that record’s content or for the underlying work.

5. Reminders, dashboards & compliance indicators

Retest reminders, due dates, schedules, compliance scores, risk ratings, dashboards and reports are operational aids intended to help the Customer organise and prioritise its work. They are not a guarantee that the Customer is compliant, that all applicable obligations have been identified, or that any particular task has been completed correctly. The Customer must apply its own judgement and processes to confirm its compliance position.

6. AI-assisted features

Where the Service offers AI-assisted features, any AI-generated text, summaries, suggestions, drafts or extracted data are drafts and suggestions only. They may be incomplete or inaccurate and must be reviewed, edited where necessary and approved by a suitably competent person before being saved, issued or relied upon.

AI features must not be used as a substitute for qualified engineer judgement, competent-person duties, legal advice or professional assessment. To the fullest extent permitted by applicable law, Curcle is not liable for AI-generated output that is used without appropriate human review.

7. Customer responsibilities

The Customer is responsible for configuring and maintaining the Service correctly for its business, including its users and their permissions, sites, assets, retest intervals, accreditations, certificate and report wording, and compliance settings.

The Customer must hold and maintain the insurance, qualifications, accreditations, competencies and permissions appropriate to the work it carries out, and must ensure that its Authorised Users do the same.

8. Beta & preview features

We may make certain features available on a beta, preview, pilot, demo-only or “coming soon” basis, and may label them accordingly. Such features are provided “as is”, may change or be withdrawn at any time, and may not perform as a generally available feature would. The Customer should not rely on beta or preview features for compliance-critical purposes, and our warranties and service commitments do not apply to them.

9. Accounts & eligibility

The Customer must provide accurate registration information and is responsible for all activity carried out under its account. The Customer must ensure that login credentials are kept confidential, that Authorised Users comply with these Terms, and that access is promptly revoked for users who no longer require it. The Service is intended for business use and is not directed at consumers or anyone under the age of 16.

10. Subscriptions, fees & billing

Subscriptions are offered on the plans published by us, which may include a fixed platform fee plus a per-seat charge. Fees are billed in advance on a recurring basis (monthly or annually, as selected) through our payment processor, Stripe. By subscribing, you authorise us and Stripe to charge the applicable Fees, including per-seat charges as your number of seats changes, to your nominated payment method.

• All Fees are stated exclusive of VAT, which will be added where applicable.
• Subscriptions renew automatically at the end of each billing period unless cancelled before renewal.
• Except where required by law, Fees already paid are non-refundable.
• We may change our Fees on no less than 30 days’ notice, effective from your next renewal.
• If a payment fails, we may retry collection and, after reasonable notice, suspend the Service until payment is made.

11. Free trials

Where a free trial is offered, the Service is provided on an “as is” basis for the trial period. Unless you cancel before the trial ends, your subscription will begin automatically and the applicable Fees will become payable.

12. Acceptable use

You agree not to misuse the Service. In particular, you must not: (a) use the Service unlawfully or to store or transmit unlawful, infringing or harmful material; (b) attempt to gain unauthorised access to the Service or its underlying systems; (c) reverse-engineer, copy or resell the Service except as permitted by law; (d) introduce malicious code; or (e) use the Service in a way that impairs its availability for other customers.

13. Customer Data & intellectual property

As between the parties, the Customer owns all Customer Data and all rights in it. The Customer grants us a limited licence to host, process and use Customer Data solely to provide and support the Service. We own all intellectual property rights in the Service itself, including its software, design and branding. Nothing in these Terms transfers ownership of the Service to the Customer.

Our processing of personal data within Customer Data is governed by our Privacy Policy and, where we act as a processor on the Customer’s behalf, by our Data Processing Agreement, which forms part of these Terms.

14. Availability & support

We aim to keep the Service available at all times but do not guarantee uninterrupted access. The Service may be temporarily unavailable for planned maintenance, updates or factors beyond our reasonable control. We provide support by email at support@curcle.co.uk during normal UK business hours.

15. Warranties & disclaimers

We warrant that we will provide the Service with reasonable skill and care. Except as expressly stated in these Terms, the Service is provided “as is” and we exclude all other warranties, conditions and representations to the fullest extent permitted by law. The Service is a tool to help the Customer manage compliance workflows and record-keeping; it does not constitute legal, regulatory or professional advice, and the Customer remains responsible for meeting its own legal and regulatory obligations.

16. Limitation of liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be limited. Subject to that, we will not be liable for any loss of profits, revenue, goodwill, or anticipated savings, or for any indirect or consequential loss. Our total aggregate liability arising out of or in connection with the Service in any 12-month period shall not exceed the total Fees paid by the Customer for the Service in that period.

17. Term, termination & suspension

These Terms apply for as long as you use the Service. Either party may terminate a subscription with effect from the end of the then-current billing period. We may suspend or terminate access immediately if the Customer materially breaches these Terms, fails to pay Fees when due, or where required by law. On termination, the Customer’s right to use the Service ceases. We will make Customer Data available for export for a reasonable period after termination, after which it may be deleted in accordance with our Privacy Policy.

18. Confidentiality

Each party shall keep confidential any non-public information disclosed by the other in connection with the Service and use it only as necessary to perform these Terms, except where disclosure is required by law.

19. Changes to these Terms

We may update these Terms from time to time. Where changes are material, we will give reasonable notice, for example by email or an in-app notice. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

20. Governing law & jurisdiction

These Terms and any dispute arising out of them are governed by the laws of England & Wales, and the courts of England & Wales have exclusive jurisdiction.

21. Contact

Curcle Ltd, Crown Chambers, 7 Market Place, Melksham, SN12 6ES, United Kingdom. Email: support@curcle.co.uk. Telephone: +44 7860 503886.